We put a lot of love into our Dolls in Dolls products and we know you will love them as much as we do! All products are carefully handmade and inspected for defects before they are shipped to you.
If you receive your item and you believe it to be faulty, please contact us within 24 hours at: email@example.com and notify us of your order number and the alleged faults. Please include corresponding photographs where appropriate.
If we believe you are eligible for a refund or exchange we require your goods to be sent to us within 3 days of original receipt. Goods must be unused and in new and saleable condition.
Please return your items using an tracked method of postage. Dolls in Dolls will not action returns that do not reach us safely and on time. Customers will be responsible for return shipping charges. Please take care of your returns and pack them well for postage back, as an exchange or refund may be denied if they are not in a reasonable condition. It is also important that they are supplied within 2 days of the return authorisation (contact us for details).
After we inspect your goods, we will notify you as to whether a refund or exchange is appropriate. We reserve the right to refuse refunds or exchanges if we believe your product is damaged due to some misuse on your part, Assessing goods and processing refunds or exchanges is at our sole discretion.
If approved, refunds will be processed to your original method of payment within 5 business days.
If an exchange will be provided, we will ship your new item to you as soon as possible.
Due to the fact that our products are handmade , we are unable to provide refunds or exchanges purely for change of mind. All items on our website are accompanied by detailed information including their dimensions. Please consider whether the specific product is right for you before confirming your order.