Shipping , Payments and Returns
POSTAGE -via Australia Post We charge a flat rate for the entire order (not per item)
Tracked Registered Post : FREE
Express Post: $5.95
New Zealand: $13
Rest of the world: $25
Your beautiful Babushka’s will be posted the same day as the order is placed ( order must be placed before 3.00pm). We ship all orders from Randwick NSW Australia .
Orders received Friday after 3.00pm , Saturday or Sunday will be posted Monday and orders received on a Public Holiday will be posted the next business day.
PayPal: PayPal is the secure and easy way for you to buy (www.paypal.com.au) You don’t have to have a PayPal account to use PayPal. You can pay by credit card, debit card .
Credit Cards: (Visa & MasterCard, American Express)
Afterpay: Shop Now , Pay Later , Interest Free (www.afterpay.com.au)
Zip pay: is a simple and secure payment option, that let’s you shop today and pay later for your purchases. ( www.zippay.com.au)PayPal Pay in 4 : PayPal Pay in 4 is a feature that lets you split your purchase into 4 payments, with the first payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter. https://www.paypal.com/au/webapps/mpp/paypal-payin4
Have fun shopping! Once you have reached the checkout there will be payment options tabs so just follow the prompts.
We put a lot of love into our Dolls in Dolls products and we know you will love them as much as we do! All products are carefully handmade and inspected for defects before they are shipped to you.
If you receive your item and you believe it to be faulty, please contact us within 24 hours at: firstname.lastname@example.org and notify us of your order number and the alleged faults. Please include corresponding photographs where appropriate.
If we believe you are eligible for a refund or exchange we require your goods to be sent to us within 2 days of original receipt. Goods must be unused and in new and saleable condition.
Please return your items using a tracked method of postage and packed well. Dolls in Dolls will not action returns that do not reach us safely. Customers will be responsible for return shipping charges. Please take care of your returns and pack them well for postage back, as an exchange or refund may be denied if they are not in a reasonable condition. It is also important that they are shipped within 2 days of the return authorization (contact us for details).
After we inspect your goods, we will notify you as to whether a refund or exchange is appropriate. We reserve the right to refuse refunds or exchanges if we believe your product is damaged due to some misuse on your part, Assessing goods and processing refunds or exchanges is at our sole discretion.
If approved, refunds will be processed to your original method of payment within 2 business days.
If an exchange will be provided, we will ship your new item to you as soon as possible.
Due to the fact that our products are handmade, we are unable to provide refunds or exchanges purely for change of mind. All items on our website are accompanied by detailed information including their dimensions. Please consider whether the specific product is right for you before confirming your order.